Start Date: 10/10/2019 1:00 PM MDT
End Date: 4/10/2020 2:30 PM MDT
Independent Bankers of Colorado
Regulation E Series: Reg E Requirements for Debit Card Error Resolution: Processing, Disclosure & Investigation
1:00 pm – 2:30 pm MT
This session will define and explain the types of card transactions covered by Regulation E and the debit card requirements. Learn how an error is defined under Regulation E, explore timing requirements for investigation and resolution of unauthorized debit card transactions, and understand how to minimize financial losses and maximize accountholder satisfaction. Complying with Regulation E for debit card error resolution can be tricky. This program will ensure you are correctly interpreting Reg E.
- Accountholder versus financial institution liability
- The investigation
- Provisional credit
- Required communications
- Chargeback requirements
- TAKE-AWAY TOOLKIT
- Regulation E flowchart
- Error resolution log
- Employee training log
- Interactive quiz
Continuing Education: This course is eligible for 1.8 AAP credits.
WHO SHOULD ATTEND?
This informative session is designed for card personnel, operations staff, branch personnel, compliance officers, and AAP candidates.
DON'T MISS THESE RELATED WEBINARS!
Regulation E Series: Reg E Fundamentals
Thursday, June 20, 2019
Regulation E Series: Legally Handling ATM & Debit Card Claims Under Regulation E
Wednesday, July 17, 2019
Regulation E Series: How to Handle Unauthorized Electronic Fund Transfers Under Reg E
Thursday, August 22, 2019
Regulation E Series: Auditing for Reg E Compliance
Tuesday, September 17, 2019
Regulation E Series: Provisional Credit Under Reg E: Rules, Best Practices & FAQs
Thursday, November 14, 2019
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.
MEET THE PRESENTERS
Michele L. Barlow
Michele Barlow is the Vice President at PAR/WACHA (The Premier Payments Resource), headquartered in Wisconsin. Before joining the WACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry. She is responsible for development and execution of association training and certification programs, conference planning, and member service. Michele is a member of NACHA’s Blue Ribbon Panel, the APRP Oversight Panel, and the Payments Institute Board of Regents. She is active on other national committees, and a frequent speaker at industry events. She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012. Michele holds a Bachelor’s from the University of Wisconsin.