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Friday, October 2, 2020

Mastercard Dispute Resolution for Chargebacks

Start Date: 4/2/2020 1:00 PM MDT
End Date: 10/2/2020 2:30 PM MDT


Organization Name: Independent Bankers of Colorado

Contact:
Tara F. Hunter
Email: thunter@ibcbanks.org
Phone: (303) 832-2000

Mastercard Dispute Resolution for Chargebacks
1:00 pm – 2:30 pm MT

Mastering Mastercard chargebacks and exception claims is possible with this information-packed webinar.  Become your institution’s “go-to” for these complex dispute resolution rules.
 
AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Analyze the exception-related transaction data in an authorization message
  • Differentiate magnetic stripe, chip, and card-not-present transaction types
  • Identify which documents are needed for the most common exceptions
  • Explain the dispute resolution cycle and timeframes
  • Distinguish fraud-related from non-fraud-related cardholder claims
  • Name the chargeback reason codes used most often
WEBINAR DETAILS
Mastercard dispute resolution rules are complex.  The ability to recover funds from a merchant will vary based on the authorization’s transaction data.  Failure to adhere to the rules and time limits can result in a loss of chargeback rights for your financial institution, and potential financial loss for you or your cardholder.
 
What information do you need from the cardholder?  How do you determine when chargeback rights are available?  What happens when you cannot recover funds from the merchant through a chargeback?  Learn how compliance is the key.
 
WHO SHOULD ATTEND?
This informative session is designed for operations professionals at financial institutions that issue Mastercard debit cards and will benefit staff responsible for any aspect of handling cardholders’ exception claims.
 
TAKE-AWAY TOOLKIT
  • Sample cardholder dispute form
  • Quick reference comparison of Regulation E and Mastercard rules
  • List of websites, including links to the Mastercard Rules and Chargeback Guide
  • Employee training log
  • Interactive quiz
 
DON’T MISS THESE RELATED WEBINARS!
Visa Claims Resolution for Chargebacks
on Tuesday, May 12, 2020
 
Debit & Prepaid Card Compliance: Disclosures, Fee Changes & More
on Tuesday, June 9, 2020
 
Comparing Regulation E with Visa & Mastercard Rules
on Tuesday, June 23, 2020
 
  MEET THE PRESENTER
Diana Kern, AAP, SHAZAM, Inc.
Diana Kern began her career with SHAZAM in 1995.  Her broad experience helps her comprehend a financial institution’s inner workings, apply her vast knowledge of the payments industry, and train payment participants on products and services, including ATMs, ATM cards, nationally-branded debit cards, and ACH services.  Diana helps clients navigate the ever-changing world of EFT services by providing a detail-oriented focus when explaining individual concepts and specifics.  She earned the Accredited ACH Professional (AAP) designation in 1998.
 




THREE REGISTRATION OPTIONS – WHAT YOU GET
1. Live Webinar Includes
  • One connection to the Live Webinar
  • Handout and Take-Away Toolkit
  • Available on desktop, mobile & tablet
  • Presenter’s contact info for follow-up
2. Recorded Webinar Includes
  • Available 6 business days following Live date
  • Handout and Take-Away Toolkit
  • Available on desktop, mobile & tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your institution
  • Presenter’s contact info for follow-up
3. Purchase the BOTH Option to receive all the benefits listed above!