Event Calendar

Monday, June 17, 2019

Untangling Complex RDFI Challenges

Start Date: 6/17/2019 1:00 PM MDT
End Date: 12/17/2019 2:30 PM MST

Organization Name: Independent Bankers of Colorado

Tara F. Hunter
Phone: 303-832-2000

Untangling Complex RDFI Challenges
1:00 pm – 2:30 pm MT

Although an RDFI’s role in the ACH Network is to primarily follow the ODFI’s instructions, there are unique processing situations that aren’t so cut and dried.  Don’t get stuck next time a complicated ACH exception item presents itself at your RDFI.  Learn to ask accountholders specific questions to get to the underlying problem and improve your troubleshooting abilities.  With this timely webinar, you’ll learn how to properly investigate and respond to complex ACH return and exception challenges to maintain compliance with the ACH Rules and mitigate risk and loss. 

  • RDFI responsibilities under the ACH rules
  • Troubleshooting tips for complex ACH challenges
  • How to respond to and mitigate potential risk and loss
  • Review of the National System of Fines process
  • How and when to submit a Report of Possible ACH Rules Violation
    • Troubleshooting tips to resolve accountholder disputes
    • Employee training log
    • NEW – Interactive quiz

This informative session is designed for ACH operations staff, compliance personnel, auditors, and individuals with AAP accreditation.

Understanding & Navigating ACH Rules for ODFIs
Tuesday, November 26, 2019

Continuing Education: Attendance verification for CE credits upon request.
NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.

Shelly Sipple, AAP
Shelly Sipple, AAP, joined EPCOR in 2005 following an 11-year career with the Federal Reserve Bank of Kansas City. As EPCOR’s Director of ACH Rules Education & Certifications, she designs and conducts education programs in support of ACH to over 2,300 financial institutions and corporate members. Shelly presents at regional and national industry conferences as an ACH payments expert and received her Accredited ACH Professional designation in October 2006. She is an active member of NACHA’s Rules Enforcement Panel and AAP Blue Ribbon Panel. Shelly holds a Bachelor’s in Business Education.