Event Calendar

Wednesday, January 19, 2022

Dealing with ACH Tax Refunds: Exceptions, Posting & Liabilities Webinar

Date(s): January 19, 2022

Time: 1:00 PM  MST - 2:30 PM  MST

The federal government is one of the single largest users of the ACH Network. Proper handling of ACH tax refunds and exceptions is crucial to reducing losses, increasing compliance, and keeping accountholders happy. Now is the time to prepare! The IRS issues over 101 million tax refunds annually and over 80% of these are via Direct Deposit. The average refund is over $3,000. Each spring financial institutions are faced with the challenges associated with exception processing related to ACH tax refund payments. This session is designed to ensure efficient processing of ACH tax refunds and, more importantly, protect your financial institution from losses from incorrect payment handling. Topics will include name/account number mismatches, deceased recipients, posting to incorrect accounts, and other exception items.
 
AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Understand your financial institution’s liability for IRS tax refunds
  • Properly handle refunds issued to deceased individuals
  • Distinguish between state and federal tax refund responsibilities
  • Decide which entries to post and which to return
  • Use Nacha’s opt-in option for the return of questionable refunds
TAKE-AWAY TOOLKIT
  • Electronic copy of government payments exception handling quick reference cards
  • Employee training log
  • Interactive quiz
 
WHO SHOULD ATTEND?
This session is ideal for ACH operations staff, AAP candidates, audit personnel, and compliance staff.
 
This course is eligible for 1.8 AAP credits.
 
DON’T MISS THESE RELATED WEBINARS!
Enhanced Due Diligence & Risk Assessment of ACH Customers, Wednesday, May 25, 2022
Faster Payments Basics, Wednesday, June 1, 2022
 
MEET THE PRESENTER
Michele L. Barlow, AAP, NCP, Macha/PAR
Michele Barlow is the Senior Vice President at Macha/PAR (Everything Payments, Everywhere), with offices in Wisconsin and Maryland.  Before joining the Macha team in 2009, Michele spent several years as a corporate trainer in the financial industry.  She is responsible for development and execution of association training and certification programs, conference planning, and member service.  Michele is a past member of Nacha’s Blue Ribbon Panel and currently serves on the APRP Oversight Panel, the Payments Institute Board of Regents, and Nacha’s LMS Editorial Board.  She is active on other national committees, and a frequent speaker at industry events.  She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012.  Michele holds a bachelor’s from the University of Wisconsin.


THREE REGISTRATION OPTIONS – WHAT YOU GET
1. Live Webinar Includes
  • Unlimited connections within your institution to the Live Webinar
  • Handout and Take-Away Toolkit
  • Available on desktop, mobile & tablet
  • Presenter’s contact info for follow-up
 2. On-Demand Webinar Includes
  • Recording of the Live Webinar
  • Available two business days following Live date
  • Handout and Take-Away Toolkit
  • Available on desktop, mobile & tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your institution
  • Presenter’s contact info for follow-up
3. Purchase the BOTH Option to receive all the benefits listed above! Full registration descriptions can be found here.

Provisional Credit Under Reg E: Rules, Best Practices & FAQs Webinar

Date(s): January 19, 2022

Time: 9:00 AM  MST - 10:30 AM  MST

Can you identify an unauthorized EFT? Is provisional credit in order? If so, how much and by what deadline? Being able to confidently handle these issues is important to both your financial institution and your accountholder. Join us to learn the ins and outs of Reg E’s requirements for investigations, provisional credit, and consumers’ rights. Regulation E protects consumers from unauthorized electronic fund transfers (EFTs). It requires financial institutions to investigate alleged unauthorized EFTs and provide provisional credit to accountholders within specific deadlines. But many questions arise. Is your institution obligated to conduct an investigation even though the accountholder won’t cooperate?  Must provisional credit be provided within the standard deadlines even if you haven’t received sufficient information from your core processor to conduct an investigation? Are you required to provide provisional credit if the accountholder won’t sign a simple written statement regarding the alleged unauthorized EFT? This webinar will answer all these questions and explain how to determine when your institution is required to provide provisional credit and in what amount.
 
AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Understand what constitutes an “unauthorized” transaction for purposes of provisional credit under Reg E
  • Distinguish between what you can and can’t require of the consumer before giving provisional credit
  • Explain the specific deadlines for completing an investigation and providing provisional credit
  • Determine the proper dollar amount of provisional credit as required by Reg E
  • Employ best practices for providing provisional credit under Reg E
TAKE-AWAY TOOLKIT
  • Detailed sample form of investigation procedures, including specific deadlines for providing provisional credit
  • Easy-to-follow matrix to determine the dollar amount of provisional credit
  • Employee training log
  • Interactive quiz
WHO SHOULD ATTEND?
This informative session will benefit all deposit operations staff, tellers, service representatives, new accounts personnel, account officers, managers, auditors, attorneys, and compliance staff.
 
DON’T MISS THESE RELATED WEBINARS!
Reg E & the Electronic Fund Transfer Act, Wednesday, October 5, 2022
Reg E Investigation & Requirements for Debit Card Error Resolution, recording available
 
MEET THE PRESENTER
Elizabeth Fast, JD, CPA, Spencer Fane LLP
Elizabeth Fast is a partner with Spencer Fane LLP where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree, and she is a Certified Public Accountant.  Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.



THREE REGISTRATION OPTIONS – WHAT YOU GET
1. Live Webinar Includes
  • Unlimited connections within your institution to the Live Webinar
  • Handout and Take-Away Toolkit
  • Available on desktop, mobile & tablet
  • Presenter’s contact info for follow-up
 2. On-Demand Webinar Includes
  • Recording of the Live Webinar
  • Available two business days following Live date
  • Handout and Take-Away Toolkit
  • Available on desktop, mobile & tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your institution
  • Presenter’s contact info for follow-up
3. Purchase the BOTH Option to receive all the benefits listed above! Full registration descriptions can be found here.




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