Event Calendar

Thursday, October 10, 2019

Regulation E Series: Reg E Requirements for Debit Card Error Resolution: Processing, Disclosure & Investigation

Start Date: 10/10/2019 1:00 PM MDT
End Date: 4/10/2020 2:30 PM MDT

Organization Name: Independent Bankers of Colorado

Tara F. Hunter
Email: thunter@ibcbanks.org
Phone: 303-832-2000

Regulation E Series: Reg E Requirements for Debit Card Error Resolution: Processing, Disclosure & Investigation
1:00 pm – 2:30 pm MT

This session will define and explain the types of card transactions covered by Regulation E and the debit card requirements.  Learn how an error is defined under Regulation E, explore timing requirements for investigation and resolution of unauthorized debit card transactions, and understand how to minimize financial losses and maximize accountholder satisfaction.  Complying with Regulation E for debit card error resolution can be tricky.  This program will ensure you are correctly interpreting Reg E.

  • Accountholder versus financial institution liability
  • The investigation
  • Provisional credit
  • Required communications
  • Chargeback requirements
    • Regulation E flowchart
    • Error resolution log
    • Employee training log
    • Interactive quiz

This informative session is designed for card personnel, operations staff, branch personnel, compliance officers, and AAP candidates.

Continuing Education: This course is eligible for 1.8 AAP credits.
NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.


Michele L. Barlow
Michele Barlow is the Vice President at PAR/WACHA (The Premier Payments Resource), headquartered in Wisconsin. Before joining the WACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry. She is responsible for development and execution of association training and certification programs, conference planning, and member service. Michele is a member of NACHA’s Blue Ribbon Panel, the APRP Oversight Panel, and the Payments Institute Board of Regents. She is active on other national committees, and a frequent speaker at industry events. She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012. Michele holds a Bachelor’s from the University of Wisconsin.

Online Registration

Registration is Closed
Closed: 4/10/2020 1:00 PM

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