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Tuesday, October 27, 2020

Increasing Remote Services During & After the Pandemic

Start Date: 4/27/2020 1:00 PM MDT
End Date: 10/27/2020 2:30 PM MDT


Organization Name: Independent Bankers of Colorado

Contact:
Tara F. Hunter
Email: thunter@ibcbanks.org
Phone: (303) 832-2000

Increasing Remote Services During & After the Pandemic
1:00 pm - 2:30 pm MT

How will your financial institution evolve to meet the “new normal” of remote services and digital delivery?  What’s your strategy?  Learn how to succeed in the current and post-pandemic economy.
 
AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Get products to market and close a loan in several clicks
  • Understand changing branches for the digital consumer
  • Discuss remote contact centers for employee fulfillment
  • Engage in the push to contactless payments and easy P2P
 
WEBINAR DETAILS
Change your strategy from a slow evolution to a rapid revolution into digital/remote service delivery.  Now is the time to learn about key digital platforms, branch configurations, contact center expectations, user experience, digital marketing and fulfillment, payment systems, and employee skill sets that will help you succeed in the current and post-pandemic economy.
 
What have we learned from this crisis?  There will be a “new normal” at the other end.  The entire population, regardless of age or income, has now experienced the ease and value of remote delivery – and most will never go back.  Financial institutions need a seamless consumer experience, a simple digital delivery, a branch that can sell, and a “this is as easy as Amazon” mentality.  In addition, many employees who have tasted work-from-home think it’s wonderful.  That option may warrant on-going consideration, because well-managed, remote employees are more efficient and have lower rates of turnover and burn-out.  What’s your next step?
 
WHO SHOULD ATTEND?
This informative session will benefit directors, executive management, department heads, and strategic development strategists.
 
TAKE-AWAY TOOLKIT
  • Remote and digital self-audit questionnaire
  • Employee training log
 
DON’T MISS THESE RELATED WEBINARS!
Growth & Transformation Series
 
  MEET THE PRESENTER
  Tim Harrington, CPA, TEAM Resources
Tim Harrington is President of TEAM Resources and has been a financial institution consultant for over 27 years.  Tim has advised lenders on verifying income from tax returns since 1992 and consults with financial institutions nationwide on issues of strategy, profitability, and board governance.  He speaks at nationwide conferences and has presented in Canada, Mexico, Puerto Rico, Jamaica, and the Virgin Islands.  Tim is the author of the popular software, Lenders Tax Analyzer.  In addition, his book “Eisenhower on Enlightened Leadership” has been used by management teams nationwide to improve leadership skills. He did his undergraduate studies at Gonzaga University and graduate studies at the University of Washington.
 


THREE REGISTRATION OPTIONS – WHAT YOU GET
1. Live Webinar Includes
  • Unlimited connections within your institution to the Live Webinar
  • Handout and Take-Away Toolkit
  • Available on desktop, mobile & tablet
  • Presenter’s contact info for follow-up
 2. Recorded Webinar Includes
  • Available 6 business days following Live date
  • Handout and Take-Away Toolkit
  • Available on desktop, mobile & tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your institution
  • Presenter’s contact info for follow-up
 3. Purchase the BOTH Option to receive all the benefits listed above!