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Thursday, November 12, 2020

Visa Claims Resolution for Chargebacks

Start Date: 5/12/2020 1:00 PM MDT
End Date: 11/12/2020 2:30 PM MST


Organization Name: Independent Bankers of Colorado

Contact:
Tara F. Hunter
Email: thunter@ibcbanks.org
Phone: (303) 832-2000

Visa Claims Resolution for Chargebacks
1:00 pm – 2:30 pm MT

The Visa Claims Resolution rules are quite complicated.  Recovering funds from a merchant is partially dependent on following the rules.  Since much of this is in your hands, you must learn the ins and outs of Visa chargeback rules and timeframes to avoid losses for your institution and accountholders.
 
AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Analyze the exception-related transaction data in an authorization message
  • Differentiate magnetic stripe, chip, and card-not-present transaction types
  • Identify which documents are needed for the most common exception conditions
  • Explain the Visa Claims Resolution cycle and timeframes
  • Distinguish fraud-related from non-fraud-related cardholder claims
  • Name the most common chargeback reason codes
WEBINAR DETAILS
Visa Claims Resolution rules are complex.  Your organization’s ability to recover funds from a merchant will vary based on the authorization’s transaction data.  Failure to adhere to the rules and time limits can result in a loss of chargeback rights, and potentially a financial loss for you or your cardholder.
 
What information do you need from the cardholder?  How do you determine when chargeback rights are available?  What happens when you cannot recover funds from the merchant through a chargeback?  Join us to learn the answers to these questions and more.
 
WHO SHOULD ATTEND?
This informative session is designed for operations professionals at financial institutions that issue Visa debit cards.  The content is suited for staff responsible for any aspect of cardholder exception claims.
 
TAKE-AWAY TOOLKIT
  • Sample cardholder dispute form
  • Quick reference comparison of Regulation E and Visa rules
  • List of reference websites, including the Visa operating rules that contain dispute resolution details
  • Employee training log
  • Interactive quiz
 
DON’T MISS THESE RELATED WEBINARS!
Mastercard Dispute Resolution for Chargebacks
on Thursday, April 2, 2020
 
Debit & Prepaid Card Compliance: Disclosures, Fee Changes & More
on Tuesday, June 9, 2020
 
Comparing Regulation E with Visa & Mastercard Rules
on Tuesday, June 23, 2020  

  MEET THE PRESENTER
Diana Kern, AAP, SHAZAM, Inc.
Diana Kern began her career with SHAZAM in 1995.  Her broad experience helps her comprehend a financial institution’s inner workings, apply her vast knowledge of the payments industry, and train payment participants on products and services, including ATMs, ATM cards, nationally branded debit cards, and ACH services.  Diana helps clients navigate the ever-changing world of EFT services by providing a detail-oriented focus when explaining individual concepts and specifics.  She earned the Accredited ACH Professional (AAP) designation in 1998.





THREE REGISTRATION OPTIONS – WHAT YOU GET
1. Live Webinar Includes
  • One connection to the Live Webinar
  • Handout and Take-Away Toolkit
  • Available on desktop, mobile & tablet
  • Presenter’s contact info for follow-up
2. Recorded Webinar Includes
  • Available 6 business days following Live date
  • Handout and Take-Away Toolkit
  • Available on desktop, mobile & tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your institution
  • Presenter’s contact info for follow-up
3. Purchase the BOTH Option to receive all the benefits listed above!