Psychological Safety: Developing High Performing, Highly Engaged Teams During a Crisis
Friday January 22, 8:30 – 9:30 a.m.
Many banking leaders would love for their workplace to be a learning organization. Why? Because learning is key to future success and being a learning organization gives you and your bank a better chance at continued or new success. Learning has become much more difficult because of the current crisis we are experiencing.
Recent studies have focused on one key aspect in successful learning organizations. In fact, you could call it a bit of a pre-requisite. That one key aspect? Psychological Safety.
Psychological safety is the principle that when people feel safe in the workplace and are encouraged to contribute ideas and concerns, they are apt to develop a culture of knowledge, learning, and innovation. This has become more important than ever due to measures of daily stresses and worries spiked throughout 2020.
Imagine if your teams were better prepared to create a culture where they could:
Connie West, The James Paul Group,
- Feel confident to speak on issues of importance
- Take risks without feeling insecure or embarrassed
- Highlight potential challenges before they become issues
- Openly share ideas and opportunities for improvement
has more than 20 years of experience in community banking. She is proficient at developing individuals and teams with an emphasis on driving results for profits. Her consulting expertise enables her to create programs that increase revenue through measurable customer acquisition and retention. She has won several industry awards for results driven campaigns, has been featured in industry publications, and is a frequently requested speaker at industry conferences. Prior to joining The James Paul Group, Ms. West worked in various capacities within the financial services industry including as a teller and marketing officer with United National Bank.
Who Should Attend
Branch managers, supervisors, and all team members because everyone is a leader in their own space.
||Individual Session (s) Additional Location
|IBC Education Program Member
|IBC Non Members
Pricing is per connection. The webinar will be conducted live via
GoToWebinar. Registration and logon information will be emailed prior to the program. Registration deadline is Friday, January 15, 2021. Cancellation Policy:
Written cancellation (email acceptable) must be received on or before Friday, January 15, 2021, and will be subject to a $50 cancellation fee. NO refunds will be granted after Friday, January 15, 2021; however, a substitute may attend. The IBC reserves the right to cancel any program for which there is insufficient funds to cover the expense of the program. In the event of cancellation by the IBC you will be notified by either phone or email.