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Tuesday, May 11, 2021

5 Steps to Simplify Reg E Claims

Start Date: 5/11/2021 1:00 PM MDT
End Date: 5/11/2021 2:30 PM MDT


Organization Name: Independent Bankers of Colorado

Contact:
Tara F. Hunter
Email: thunter@ibcbanks.org
Phone: (303) 832-2000

5 Steps to Simplify Reg E Claims
1:00 pm – 2:30 pm MT

Disputes? Investigations? Liability? Are you asking the right questions? Want to make your life easier? Reg E disputes don’t have to be overly complicated. Learn the trends and five steps to simplify Reg E claims.
 
AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Begin the investigation by asking the right questions about a disputed transaction
  • Respond and resolve Reg E disputes using the tools provided
  • Understand the potential liabilities for an unauthorized transaction
  • Distinguish between claims that your financial institution must pay and when reimbursement is not required
  • Educate accountholders about the new trends in debit card fraud
WEBINAR DETAILS
Debit card fraud is on the rise. Financial institutions must investigate accountholders’ disputed electronic transactions. But the Reg E rules that outline the dispute process can be complicated. This fast-paced session will focus on five best practices for handling Reg E disputes.
 
WHO SHOULD ATTEND?
This webinar will benefit customer service and call center employees, new accounts staff, teller supervisors, deposit operations personnel, and security and compliance officers.
 
TAKE-AWAY TOOLKIT
  • Sample letters for provisional credit, claim resolution, final provisional credit and claim resolution, no error, provisional credit debited, and claim withdrawal
  • Sample EFT error report
  • Unauthorized EFT workflow sheet
  • Employee training log
  • Interactive quiz 
DON’T MISS THESE RELATED WEBINARS!
Providing Provisional Credit Under Reg E
on Wednesday, January 6, 2021
 
Reg E Investigation & Requirements for Debit Card Error Resolution
on Thursday, October 21, 2021
   
MEET THE PRESENTER

Susan Costonis, CRCM, Compliance Training & Consulting for Financial Institutions
Susan Costonis is a compliance consultant and trainer who began her career in 1978. She specializes in compliance management along with deposit and lending regulatory training. Susan has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve. Susan has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and “translates” complex regulations into simple concepts by using humor and real-life examples.


THREE REGISTRATION OPTIONS – WHAT YOU GET
1. Live Webinar Includes
  • Unlimited connections within your institution to the Live Webinar
  • Handout and Take-Away Toolkit
  • Available on desktop, mobile & tablet
  • Presenter’s contact info for follow-up
 2. Recorded Webinar Includes
  • Recording of the Live Webinar
  • Available two business days following Live date
  • Handout and Take-Away Toolkit
  • Available on desktop, mobile & tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your institution
  • Presenter’s contact info for follow-up
3. Purchase the BOTH Option to receive all the benefits listed above!