Event Calendar

Tuesday, December 6, 2022

Reg E Requirements for Debit Card Error Resolution Webinar

Start Date: 12/6/2022 1:00 PM MST
End Date: 12/6/2022 2:30 PM MST

Event Website: https://financialedinc.com/reg-e-requirements-for-debit-card-error-resolution

Organization Name: Independent Community Bankers of Colorado

Maelynn Lewis
Email: mlewis@ibcbanks.org
Phone: (720) 607-7937

Complying with Regulation E for debit card error resolution can be tricky. While it doesn’t always seem “fair,” it’s crucial to follow the specific timeframes and requirements of the investigative process. Learn how to resolve errors quickly, compliantly, and confidently. Regulation E protects consumers who use debit cards. This session will define and explain the types of card transactions covered by Regulation E and the related requirements. Take this opportunity to learn how an error is defined under Reg E; explore timing requirements for investigation and resolution of unauthorized debit card transactions; and discover how to minimize financial losses and maximize accountholder satisfaction. This program will ensure you are correctly interpreting Reg E.

  • Understand financial institution liability
  • Calculate the cardholder’s potential liability
  • Explain what is and what is not an error
  • Distinguish which errors are eligible for chargebacks
  • Comply with the requirements for provisional credit and necessary communications
  • Regulation E flowchart
  • Error resolution log
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits
This informative session is designed for card personnel, operations staff, branch personnel, compliance officers, and AAP candidates
Fraud Channels: Check & Debit Card, recording available
Reg E & the Electronic Fund Transfer Act, recording available
Handling Reg E Disputes Confidently & Compliantly, recording available
This course is eligible for 1.8 AAP credits.
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Michele L. Barlow, AAP, NCP, Macha/PAR
Michele Barlow is the Senior Vice President at Macha/PAR (Everything Payments, Everywhere), with offices in Wisconsin and Maryland. Before joining the Macha team in 2009, Michele spent several years as a corporate trainer in the financial industry. She is responsible for development and execution of association training and certification programs, conference planning, and member service. Michele is a past member of Nacha’s Blue Ribbon Panel and currently serves on the APRP Oversight Panel, the Payments Institute Board of Regents, and Nacha’s LMS Editorial Board. She is active on other national committees, and a frequent speaker at industry events. She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012. Michele holds a bachelor’s from the University of Wisconsin.

1. Live Webinar Includes
  • Unlimited connections within your institution to the Live Webinar
  • Handout and Take-Away Toolkit
  • Available on desktop, mobile & tablet
  • Presenter’s contact info for follow-up
 2. On-Demand Webinar Includes
  • Recording of the Live Webinar
  • Available two business days following Live date
  • Handout and Take-Away Toolkit
  • Available on desktop, mobile & tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your institution
  • Presenter’s contact info for follow-up
3. Purchase the BOTH Option to receive all the benefits listed above! Full registration descriptions can be found here.